T.E.L.L.S.™ Certification

Transform how behavior is understood—and how care is delivered.

Why Certification Exists

Every day, human beings care for other human beings. Despite the thousands of hours of training available, burnout rates continue to rise.

Why? Because most training focuses on tasks—not patterns.

The T.E.L.L.S.™ Method gives caregivers the ability to interpret behavior as a pattern, intervene earlier, and provide care with confidence instead of frustration.

View the White Paper

Who It’s For

  • Professionals with 24+ months of caregiving experience
  • Nurses, social workers, and healthcare teams
  • Care organizations and leadership teams

CEU Credits available for nurses and social workers.

What Participants Walk Away With

  • Reduced incident reports in care communities
  • Lower burnout rates among staff
  • Improved resident and family experiences
  • A respected professional credential
  • Confidence in interpreting behavior patterns

Certification Pathways

CTI – Certified T.E.L.L.S.™ Interpreter

Entry-level credential for applying the framework in daily practice.

6-hour program (two 3-hour sessions)

CTT – Certified T.E.L.L.S.™ Trainer

Advanced credential for professionals who want to teach the method.

8-hour program (two 4-hour sessions)

What You Will Learn

  • Identify all five stages of the T.E.L.L.S.™ framework
  • Apply the method to real-world behavioral scenarios
  • Recognize early signs and intervene before escalation
  • Use structured communication within care teams
  • Practice real-world scenarios through role-play

Program Overview

  • Introduction to Cognitive Impairment
  • T.E.L.L.S.™ Deep Dive
  • Case Study Application
  • Self-Reflection & Caregiver Awareness
  • Peer Scenarios & Group Learning
  • Certification & Next Steps

Certification Standards

  • Minimum 24 months caregiving experience
  • Completion of training program
  • Assessment including role-play and written exam
  • Minimum 80% passing score
  • Credential valid for 3 years with CE requirements

Ready to Apply?

Take the next step in transforming how behavior is understood in your environment.

Apply for Certification

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