Got Questions? You're Not Alone.
Find answers to the most common concerns families face — and how we can help.
Frequently Asked Questions
Clear answers about advocacy, dementia education, care navigation, KSH Books, T.E.L.L.S.™, Lee’s Legacy, and how to get started.
You do not need to have everything figured out before reaching out.
Many families contact KSH Aging Solutions when something has changed, a decision feels urgent, or they simply need help understanding what questions to ask next.
These FAQs are here to help you understand what KSH offers and where to begin.
Getting Started
For families, professionals, and organizations wondering which next step makes the most sense.
What is KSH Aging Solutions?
KSH Aging Solutions provides advocacy, education, care navigation, dementia-informed training, and practical support for families and organizations navigating aging, caregiving, cognitive change, and care decisions.
Who does KSH Aging Solutions help?
KSH supports:
- Families caring for an aging loved one
- People navigating dementia or memory changes
- Caregivers who feel overwhelmed or unsure what to do next
- Professionals and organizations seeking dementia education or training
- Communities that want more practical, compassionate aging-related resources
Which form should I fill out?
If your family needs support with a care concern, dementia question, aging-related decision, or sudden change, use the Start a Conversation form.
If you are reaching out about speaking, training, books, partnerships, or general questions, use the Contact KSH form.
What happens after I submit a form?
Your message will be reviewed, and KSH will follow up with you about next steps. Depending on your situation, that may include a consultation, resource recommendations, training discussion, or referral to another trusted professional.
What if this is an emergency?
KSH Aging Solutions does not provide emergency services, crisis intervention, medical advice, diagnosis, treatment, or legal advice.
If you or your loved one are experiencing a medical emergency, immediate safety concern, or urgent mental health crisis, please call 911 or contact the appropriate emergency provider right away.
Advocacy & Care Navigation
Support for families making care decisions, asking hard questions, and trying to understand what comes next.
What is aging and care advocacy?
Aging and care advocacy helps families organize concerns, understand options, prepare for conversations, and make more informed decisions when supporting an aging loved one.
This may include help preparing for care meetings, reviewing care concerns, identifying questions to ask providers, creating resource lists, or helping a family understand possible next steps.
Do you provide medical or legal advice?
No. KSH Aging Solutions does not provide medical advice, legal advice, diagnosis, treatment, or prescription recommendations.
KSH provides education, advocacy, planning support, and guidance to help families ask better questions, understand systems, and connect with appropriate professionals when needed.
Can you help us choose senior living, home care, or hospice?
KSH can help families understand the differences between care options, prepare for tours or care conversations, and think through questions related to safety, care needs, quality of life, and family goals.
KSH does not accept referral fees from facilities, which means our loyalty stays with the family.
Can you help with Medicaid questions?
KSH can help families understand the general role Medicaid may play in long-term care planning and help them prepare for conversations with elder law attorneys or Medicaid professionals.
KSH does not provide legal advice or complete Medicaid applications as legal representation.
Can you attend care meetings or facility tours with families?
In some situations, yes. KSH may be able to support families by preparing for or attending care planning meetings, discharge conversations, facility tours, or family meetings.
Availability depends on scheduling, location, and the type of support needed.
Dementia Training, Speaking & T.E.L.L.S.™
Education for families, professionals, senior living teams, community groups, and organizations.
What dementia education does KSH offer?
KSH offers dementia education and training options such as:
- Alzheimer’s Disease and Dementia Care Seminar
- Dementia Friends sessions
- Dementia Friendly Business workshops
- Customized caregiver training
- Family education sessions
- Professional speaking engagements
- T.E.L.L.S.™ Method workshops and certification pathways
What is the T.E.L.L.S.™ Method?
The T.E.L.L.S.™ Method is a dementia-informed framework that helps caregivers understand behavior as communication, recognize patterns earlier, and respond with more confidence and purpose.
T.E.L.L.S.™ stands for Trigger, Early Signs, Level of Escalation, Loss of Control, and Shutdown.
Is T.E.L.L.S.™ only for dementia care?
T.E.L.L.S.™ was developed with dementia and cognitive impairment in mind, but the framework can also help caregivers and teams think more clearly about escalation, distress, communication, and support needs in many care settings.
Do you offer T.E.L.L.S.™ certification?
Yes. KSH is building T.E.L.L.S.™ certification pathways for professionals and organizations that want deeper training in the method.
Organizations can also request non-certification workshops or customized training.
Can Katie speak at our event or train our team?
Yes. Katie offers speaking engagements, dementia education, caregiver training, professional workshops, and custom sessions for organizations, communities, senior living providers, and professional groups.
KSH Books & KSH Journal
Stories, articles, and resources rooted in empathy, education, and lived experience.
What is KSH Books?
KSH Books is the publishing imprint of KSH Aging Solutions. It publishes stories that help people feel seen, understood, and less alone.
KSH Books includes children’s dementia education stories through the Mabel Moments series, as well as human-centered stories such as Snapshots of a Survivor.
Are all KSH Books about dementia or caregiving?
No. While the Mabel Moments series focuses on dementia education for children and families, KSH Books also publishes human stories that explore resilience, survival, empathy, healing, and understanding.
Where can I buy KSH Books?
KSH Books titles can be purchased through the links listed on the KSH Books page. Current titles include the Mabel Moments series and Snapshots of a Survivor.
Do you offer author visits or book-based programs?
Yes. KSH Books titles can be used for family conversations, classroom discussions, library events, dementia education, senior living programming, and community conversations.
Contact KSH to discuss author visits, readings, book-based education, or custom programming.
What is the KSH Journal?
The KSH Journal is the Articles & Resources section of the website. It includes practical guidance, caregiver support, dementia education, family conversation tools, and real-life reflections about aging and care.
Are KSH Journal articles medical advice?
No. KSH Journal articles are educational resources only. They are not medical advice, legal advice, diagnosis, treatment, or a substitute for professional care.
Lee’s Legacy
Helping families in crisis access advocacy support.
What is Lee’s Legacy?
Lee’s Legacy was created from the belief that no family should have to face a healthcare crisis alone. Contributions help KSH Aging Solutions provide pro bono or reduced-cost advocacy support to families who need guidance but cannot afford private support.
Is Lee’s Legacy a nonprofit?
No. KSH Aging Solutions is a privately owned business and is not a registered 501(c)(3) nonprofit organization.
Contributions are not tax-deductible and are used at the discretion of KSH Aging Solutions to support families in crisis.
How do families request reduced-cost or sponsored support?
Families can start by contacting KSH and sharing what is happening. Availability of reduced-cost or sponsored support may depend on current funding, timing, and the type of help needed.
Start with what you know.
You do not need to know which service you need before reaching out. Share what is happening, and KSH will help identify whether advocacy, education, resources, or a referral may make sense.