Got Questions? You're Not Alone.
Find answers to the most common concerns families face — and how we can help.
Frequently Asked Questions
Clear answers about speaking, dementia education, caregiver training, the Aging Readiness Roadmap, KSH Books, T.E.L.L.S.™, and limited family support.
KSH Aging Solutions is evolving.
KSH now focuses on education, speaking, dementia-informed training, caregiver resources, books, and the Aging Readiness Roadmap.
Direct 1:1 advocacy support is limited and accepted only on a case-by-case basis.
Getting Started
For families, caregivers, professionals, and organizations wondering where to begin.
What is KSH Aging Solutions?
KSH Aging Solutions provides dementia education, caregiver resources, professional speaking, training, books, and practical planning tools for families and organizations navigating aging, caregiving, cognitive change, and care decisions.
Who does KSH Aging Solutions help?
KSH supports:
- Families who need a clearer starting point for aging-related decisions
- Caregivers who want practical dementia and communication tools
- Professionals and organizations seeking dementia education or training
- Senior living, healthcare, home care, hospice, and community teams
- Conferences, churches, libraries, employers, and community groups looking for aging-related education
What is KSH currently focused on?
KSH is currently focused on:
- Speaking engagements
- Dementia education and caregiver training
- T.E.L.L.S.™ Method workshops and certification pathways
- The Aging Readiness Roadmap
- KSH Books and caregiver resources
- KSH Journal articles and educational tools
Which option should I choose first?
Families who need structure and clarity should begin with the Aging Readiness Roadmap.
Organizations interested in speaking, dementia education, caregiver training, or T.E.L.L.S.™ should use the Contact KSH page.
What happens after I contact KSH?
Your message will be reviewed, and KSH will follow up about next steps. Depending on your request, that may include a speaking or training discussion, a Roadmap recommendation, a resource suggestion, or a referral to another trusted professional.
What if this is an emergency?
KSH Aging Solutions does not provide emergency services, crisis intervention, medical advice, diagnosis, treatment, or legal advice.
If you or your loved one are experiencing a medical emergency, immediate safety concern, or urgent mental health crisis, please call 911 or contact the appropriate emergency provider right away.
Aging Readiness Roadmap
A practical starting point for families who need structure before making major care decisions.
What is the Aging Readiness Roadmap?
The Aging Readiness Roadmap is a self-guided planning tool that helps families think through care needs, safety, support systems, finances, housing options, family dynamics, and next steps.
It is designed to help families move from scattered questions to a more organized plan.
Who is the Roadmap best for?
The Roadmap is helpful for families who:
- Know care decisions are coming but do not know where to begin
- Are worried about safety, driving, meals, medication, or home maintenance
- Are comparing home care, senior living, family support, or future planning options
- Need a shared starting point for family conversations
- Want to prepare before a crisis forces rushed decisions
Is the Roadmap a replacement for legal, financial, or medical advice?
No. The Roadmap is an educational and planning tool. It does not replace medical, legal, financial, clinical, or emergency advice.
It can help families identify better questions to ask physicians, elder law attorneys, financial professionals, care providers, and community resources.
How do I start the Roadmap?
You can begin by visiting the Aging Readiness Roadmap page and following the steps listed there.
Dementia Training, Speaking & T.E.L.L.S.™
Education for families, professionals, senior living teams, community groups, and organizations.
What dementia education does KSH offer?
KSH offers dementia education and training options such as:
- Alzheimer’s Disease and Dementia Care Seminar
- Dementia Friends sessions
- Dementia Friendly Business workshops
- Customized caregiver training
- Family education sessions
- Professional speaking engagements
- T.E.L.L.S.™ Method workshops and certification pathways
Can Katie speak at our event or train our team?
Yes. Katie offers speaking engagements, dementia education, caregiver training, professional workshops, and custom sessions for organizations, communities, senior living providers, and professional groups.
What is the T.E.L.L.S.™ Method?
The T.E.L.L.S.™ Method is a dementia-informed framework that helps caregivers understand behavior as communication, recognize patterns earlier, and respond with more confidence and purpose.
T.E.L.L.S.™ stands for Trigger, Early Signs, Level of Escalation, Loss of Control, and Shutdown.
Is T.E.L.L.S.™ only for dementia care?
T.E.L.L.S.™ was developed with dementia and cognitive impairment in mind, but the framework can also help caregivers and teams think more clearly about escalation, distress, communication, and support needs in many care settings.
Do you offer T.E.L.L.S.™ certification?
Yes. KSH is building T.E.L.L.S.™ certification pathways for professionals and organizations that want deeper training in the method.
Organizations can also request non-certification workshops or customized training.
KSH Books & KSH Journal
Stories, articles, and resources rooted in empathy, education, and lived experience.
What is KSH Books?
KSH Books is the publishing imprint of KSH Aging Solutions. It publishes stories that help people feel seen, understood, and less alone.
KSH Books includes children’s dementia education stories through the Mabel Moments series, as well as human-centered stories such as Snapshots of a Survivor.
Are all KSH Books about dementia or caregiving?
No. While the Mabel Moments series focuses on dementia education for children and families, KSH Books also publishes human stories that explore resilience, survival, empathy, healing, and understanding.
Where can I buy KSH Books?
KSH Books titles can be purchased through the links listed on the KSH Books page.
Do you offer author visits or book-based programs?
Yes. KSH Books titles can be used for family conversations, classroom discussions, library events, dementia education, senior living programming, and community conversations.
Contact KSH to discuss author visits, readings, book-based education, or custom programming.
What is the KSH Journal?
The KSH Journal is the Articles & Resources section of the website. It includes practical guidance, caregiver support, dementia education, family conversation tools, and real-life reflections about aging and care.
Are KSH Journal articles medical advice?
No. KSH Journal articles are educational resources only. They are not medical advice, legal advice, diagnosis, treatment, or a substitute for professional care.
Advocacy & Consultation Availability
Direct family advocacy is limited and accepted only when timing, scope, and fit allow.
Does KSH still offer 1:1 advocacy or family consultation?
Direct 1:1 advocacy support is currently limited and accepted only on a case-by-case basis. KSH is not operating as a full-time private advocacy practice.
Families who need a starting point are encouraged to begin with the Aging Readiness Roadmap or explore KSH caregiver resources.
Can you attend care meetings or facility tours with families?
This may be available only in limited situations depending on timing, location, scope, and fit.
The best starting point for most families is the Aging Readiness Roadmap, which can help organize concerns, questions, and next steps before major conversations.
Can you help us choose senior living, home care, or hospice?
KSH provides educational resources and planning tools to help families better understand care options and prepare stronger questions.
Direct care navigation support is limited and not currently a primary service offering.
Do you provide medical, legal, or financial advice?
No. KSH Aging Solutions does not provide medical advice, legal advice, financial advice, diagnosis, treatment, or prescription recommendations.
KSH provides education, planning tools, training, and resources to help families ask better questions and connect with appropriate professionals when needed.
What is Lee’s Legacy?
Lee’s Legacy was created from the belief that no family should have to face a healthcare crisis feeling completely lost. As KSH evolves, Lee’s Legacy remains part of the heart behind the education, writing, speaking, and caregiver resources created through KSH Aging Solutions.
KSH Aging Solutions is a privately owned business and is not a registered 501(c)(3) nonprofit organization. Contributions are not tax-deductible and are used at the discretion of KSH Aging Solutions.
Start with the resource that fits your need.
Families can begin with the Aging Readiness Roadmap. Organizations can request speaking, training, dementia education, or T.E.L.L.S.™ Method workshops.